OOC REFUND POLICY
Last Updated: 2026-04-16
This OOC Refund Policy (“Refund Policy”) applies to any Credits, subscriptions or other paid access to the Company’s products or services made available through the Services. This Refund Policy supplements, is subject to, incorporates by reference, and is made a part of, the OOC Terms of Service located at “https://login.ooc.ai/policy/privacy” (the “Terms of Service”). Capitalized terms not defined in this Refund Policy have the meanings assigned to them in the Terms of Service. By purchasing or using any Credits, subscriptions or other paid access with respect to the products or services made available through the Services, you agree to be bound by both this Refund Policy and the Terms of Service.
1. Refund Eligibility
1.
Seven-Day Refund Window. Except as otherwise stated in this Refund Policy or as required by applicable U.S. or Canadian law, Users who purchase Credits, Subscriptions, or other products or services that are identified as refundable at the time of purchase, are eligible to request a refund within seven (7) days from the date of purchase.
2.
No Refunds Once Credits Are Used. You are only eligible to receive a refund within the seven day refund window if you do not use any of the Credits (including Credits issued as part of an Auto-Reload or Subscription), or other applicable products or services, within the appliable seven day window. No refunds will be issued if any Credits (including Credits issued as part of an Auto-Reload or Subscription), or other products or services, that were part of the applicable purchase have been used. Any usage of Credits—no matter the amount—constitutes full acceptance of the purchase and renders the transaction non-refundable.
3.
No Partial Refunds for Remaining Credits. If any Credits have been consumed, the Company will not issue partial refunds for unused or remaining Credits.
4.
Subjective Dissatisfaction. Refunds will not be provided for dissatisfaction based on subjective judgments regarding the quality, content, or characteristics of responses, outputs, or results generated by the Services, except where otherwise required by applicable U.S. or Canadian law.
2. How to Request a Refund
1.
In-App Purchases (Apple App Store/Google Play Store). If you purchased through Apple’s App Store or Google Play:
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Apple App Store: Refunds must be requested directly from Apple Support.
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Google Play: Refunds must be requested through Google Play Customer Support.
Because the Company does not have the ability to reverse, modify, or process payments made through Apple or Google, the Company cannot issue refunds for in-app purchases.
1.
Web Purchases (Direct Purchases from the Company). For purchases made directly through the Site, refund requests must be sent to the OOC Customer Support Center using the contact information provided in the Terms of Service or on the Site.
3. Additional Terms and Limitations
1.
Fraud or Abuse. The Company reserves the right to deny refund requests if the Company reasonably suspects that a refund is being requested based on fraudulent, abusive, or bad-faith behavior.
2.
Finality of Refund Determinations. All refund decisions made by the Company (or by Apple/Google, where applicable) are final, except where prohibited by applicable U.S. or Canadian law.
3.
Compliance With Applicable Law. Nothing in this Refund Policy is intended to limit statutory rights that cannot be waived under applicable U.S. or Canadian law. To the extent any provision conflicts with non-waivable legal rights, the legally required protection will apply.
4. Updates to This Refund Policy.
The Company may update or modify this Refund Policy from time to time. We will notify you of material changes to Refund Policy by posting the amended terms on the Services reasonably in advance of the effective date of the changes. Continued use of the Services after the effective date of applicable changes constitutes your acceptance of the revised Refund Policy.