OOC Help Center

You can check your OOC account email through the following methods:

- App) Bottom-right 👤 MY > Top-right ⚙️ Settings > My Information
- Web) Top-left 👤 Profile > ⚙️ Settings > My Information

Adult titles are only available to users 18 and older. If you are 18 or older but still can't access them, please check your age information in your profile settings.

Credits can be purchased through various payment methods.

Tap the 'Credit icon' at the top of the home screen > 'Refill Credits Now! tab' > Select the package you want and press the Refill Now button.
Follow the steps above to complete your purchase.

Credit refunds and payment cancellations are available within 7 days of purchase,
only if none of the credits in the purchased package have been used.
If you meet these conditions, please contact our Customer Support team.

Due to commission fees charged by the app stores, prices for in-app purchases may differ from those on the website.

These fees are paid to the respective app stores. If you purchase through our website, you can enjoy the base price without any additional store fees.

Credits are the currency used within the OOC service.
You can obtain them by purchasing directly, or by earning them through Daily Check-in and completing Challenges.

Credits are consumed based on the Mode you select, and the amount required may vary by mode.

Credits closest to their expiration date are consumed first.

The expiration period and usage order for credits are as follows:

Paid Credits
Paid credits do not expire.

Free Credits
Free credits expire 30 days after being issued.

Certified Creator Credits
When you earn Certified Creator status, you'll receive bonus credits as a welcome reward. These credits expire 90 days after being issued.

Usage Order
Credits closest to their expiration date are always used first. Paid credits with no expiration date are used last.

You can check your credit history by clicking Credits on the left side, then navigating to Credit History, where you can view your Purchase History and Usage History separately.
Please note that in the Usage History tab, you can view details for Usage, Acquisition, and Sponsorship credits.

Want to go beyond chatting and create your own characters?
Even first-time creators can easily get started step by step with the guides below.

- Create a Story
- Create a Character

Need more tips? Come visit the official OOC Discord!

👉 [Join our Official Discord Community]

You can find your created stories/characters through the following methods:

- App) My Titles icon at the bottom
- Web) Left sidebar > My Titles, or bottom-left Profile > My Account > Titles

1. Register the image in the 'Media' step.
2. Copy the registered image.
3. Paste it into the desired location (opening greeting, character settings, etc.).
4. Alternatively, you can display an image using the {{img::imageName}} syntax.
Example: {{img::Have_a_pleasant_dinner}}

For more details, please refer to the Creator tab in the Guide section below!

```Info
hello, OOC!
```

For more details, please refer to the Creator tab in the Guide section below!

You can first review our Content Creation Policy.

If you need a specific review, please contact us at support@ooc.ai.

Since character responses are generated in real time, they may be interrupted in some cases depending on your network conditions or usage environment. Additionally, if a response becomes too long, generation may be limited or stop mid-way to ensure service stability.

This is a normal behavior based on how the service operates to deliver responses reliably.
If this happens, please check your network connection and try continuing the conversation or splitting your message into shorter parts without leaving the chat room.

The "A temporary error occurred" message can appear intermittently.
We are actively working on improvements to address this issue. If you see this message,
please wait a moment and then try re-entering the chat room or regenerating the response.

This notification appears when a response is still being generated in another chat room.

Unfortunately, titles and conversation history that you have deleted cannot be recovered.

Repetitive responses are often caused by specific prompt structures set by the creator (such as top HUB/HUD, code block status displays, etc.).
When the AI sees a fixed format like a date or status display repeated at the top of every response, it learns to treat this pattern as a rule that must be maintained, increasing the likelihood of generating content similar to previous responses.

To resolve this, try adding the following instruction to User Notes:
"# Always output code block status displays or HUB/HUD structures only at the very bottom of the response."
Simply moving the output position to the bottom can help break the repetition pattern and keep the conversation flowing naturally.

The AI is designed to maintain the flow of the most recent conversation as it continues the story.
Because of this, if a particular topic or expression is repeatedly emphasized,
the conversation may continue along a similar path without significant changes.

This is not a system error, but rather a current limitation of the AI model
which prioritizes conversational continuity. If you'd like responses in a different direction,
try changing the angle of your question or conversation, or clearly introduce a new topic.

You can manage your mobile notification settings through the following method:

- App) Bottom-right > 👤 MY > ⚙️ Settings > Notification Settings

Tap the 'Mode' button in the top-right corner of a chat room to switch between different conversation modes.

Each mode offers different performance levels, and the number of credits consumed varies accordingly. Here's an example:

Mode	Credits Used
Superb	80 credits
Skillful	60 credits
Extensive	60 credits
Basic	30 credits

Avatars is your profile as recognized by the story.
You can set what the characters call you,
and configure information that will be reflected in the story (age, gender, appearance).

User Note is a space where you can write down important information or settings that characters should remember during your chat session.

You can add various information and settings to use in your chats.
For example, you could record things like:

1. Personal preferences or settings the character should know
Example: I prefer tea over coffee.

2. World-building information
Example: This is a medieval fantasy world, not a modern setting.

User Notes can be applied not only to individual titles, but also globally!
Instead of setting notes for each title, you can go to Session Settings - User Notes
to set common settings that apply every time you play a new story.

Output Length is a feature that lets you adjust the maximum length of character responses.

Additional credits are charged for every 100 tokens beyond the base output limit.
If the response does not exceed the base output (800 tokens), no additional credits are charged.

* Maximum output adjustment controls the upper limit of response length, not the actual response length itself.
* The output length set during character creation is separate from this setting.

You can set a global output length via Session Settings - Output Length.

Premium Mode allows you to enjoy conversations with characters with greater immersion and richer expression.

You can select the mode you want when chatting with a character.
Premium Mode costs 20 credits per use. Please keep this in mind.

Memories is a feature that allows the AI to retain the overall flow of your story.
It ensures that the story you're building stays consistent and is remembered more vividly.
Temporary memories are generated based on recent conversations, and previous Temporary entries automatically move to Long-term storage,
accumulating over time. Relationships and Goals are updated based on the latest conversation.


1. Long-term: Permanently preserved records of past events
2. Temporary: Flow and context from the most recent conversation (in timeline format)
3. Relationships: Current relationships and attitudes between characters and the user
4. Goal: Objectives set for the current situation

You can freely add and edit up to 100 entries in the [Long-term] tab.
However, other tabs are managed by the AI to prevent context conflicts,
so they cannot be edited directly. Please keep this in mind.

In [MY → Personalization], you can customize your home screen to match your preferences.
You can choose to see only titles that match your preferred genres, rearrange tab order, and toggle Adult content for each genre.

This feature is available after completing age verification.
 - ON: View both General and Adult titles together in each genre tab (except 'Main' and 'Rankings')
 - OFF: View Adult titles only in the dedicated 'Adult' tab

Tab order settings: Move your favorite tabs to the front and less-used ones to the back to create your own custom home screen.
Try Personalization to set up a home screen that's uniquely yours!

Your conversations with stories and characters are securely protected through encryption.

Please report it through [Story/Character Info > Menu > Report].